This website is managed by Merton Music Foundation. Please read these Terms and Conditions carefully because they form a legal document. By submitting an order, you agree to be bound with Merton Music Foundation by these Terms and Conditions. If you do not wish to accept these Terms and Conditions, you should not submit an order.
Making A Purchase:
Browse our web pages and select any items that you wish to buy and put them into the shopping "basket". After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. (Full instructions on 'How To Order' can be found on our 'Shop Help' page).
All payments to Merton Music Foundation are accepted through an online payment service provider. SagePay provides a secure, encrypted gateway between this website and our bank. When you make an order your credit card details will be encrypted and sent securely using SSL - the Internet standard for secure transfers. SagePay receive transaction details directly over a 128-bit encrypted secure channel, exchanging digitally signed messages to register the transaction and notify you directly of the authorisation results. No sensitive information is sent via your browser, and because customers are directly transferred to our online payment service provider, no card details are taken or stored on this site.
Encryption and Data Storage:
Once in the SagePay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data SagePay holds is extremely secure and is regularly audited by the banks and banking authorities to ensure it remains so.
Security and Audit:
Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. SagePay are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
Photographs (P&P) £1.95
DVD Sales (Free P&P)
CD Sales (P&P) £1.50
Programmes (P&P) £1.00
Concert Tickets (Booking Fee) £3.50
Postage will be applied at checkout.
All items ordered on this website will be delivered to the address given by you during the registration process. This normally will be within 7-10 days for concert tickets (delays may be encountered during school holiday periods), 3-4 weeks for photographs. Other products like CDs, DVDs, mousemats, placemats, jigsaw puzzles, calendars and photo mugs will be delivered within 4-6 weeks, unless an alternative timescale is notified to you by Merton Music Foundation, prior to the expiry of the specified delivery period. Merton Music Foundation shall not be liable for any late delivery or any loss or damage caused as a result.
All rights to the photographs are owned by Merton Music Foundation and are protected by United Kingdom copyright laws and other applicable laws. When you purchase an item, you purchase prints for private use only and the copyright of this print remains with Merton Music Foundation. Strictly no reproduction is allowed.
All photos are sold on the strict understanding that they are for private use only and will not to be published*, copied, incorporated into, or used as a component part of new artwork, without prior written agreement. Please contact us for reproduction prices and terms if you wish to use our photographs in a publication.
*The term "published" includes, for both complete images and selected parts of images, all forms of hard copy reproduction, broadcasting (including videotaping) and use on websites.
The music streamed and made available to download and purchase from the website is supplied in accordance with Limited Online Music Licences provided by PRS for Music, whose website address is www.prsformusic.com.
Photographs ordered through the website will be printed on high quality digital processing equipment. As with all digital pictures, the quality of the print is dependent on the amount of data (number of pixels) in the original image. Some pictures have a higher pixel quality than others. Please note that colours viewed on screen may vary from monitor to monitor. To ensure that the original image fits to the selected print size there may need to be some cropping of the edges of photographs. If we have any problems or concerns regarding your order, we will contact you before printing, but in general we will keep as close to the website image whilst making best use of the selected print size.
In the event that items ordered through the website are damaged or defective when you receive them, or do not match the description specified in this service, you are entitled to send them back to Merton Music Foundation within 14 days of receipt by you. In those circumstances, Merton Music Foundation will provide a full refund of the Purchase Price together with the return postage and packing. In the event that you return any items ordered through the website to Merton Music Foundation, and Merton Music Foundation can demonstrate that they were not faulty when received by you, Merton Music Foundation reserves the right to return the items to you and to claim the cost of such return postage from you.
If you need to contact us, please email email@example.com, alternatively you can call us on 020 8640 5446 or write to us at Merton Music Foundation, Chaucer Centre, Canterbury Road, Morden, Surrey SM4 6PX, United Kingdom. Please include your order number (shown in our acknowledgement e-mail) in any correspondence.